After understanding PT's challenges and capabilities, the direction for our ERPS development became clearer.
Furthermore, we developed a total cost of ownership (TCO).
That is, a model to help us in performing a cost-benefit analysis.
ERP systems are useful for observing trends in both brick-and-mortar stores and online stores. However, consumer demand will ultimately decide if our ERP is cost-effective and appropriate, as they are typically more effective in corporate structures of much greater scale.
Yet, our proposed online store could help offset these anticipated high up-front costs, varying, of course, with demand and the success of its implementation.
Transaction-processing systems will be necessary in handling sales and creating invoices for memberships. This sort of system, though, should already be in use at all PT facilities. However, consolidating these systems under a structure would reduce data anomalies, reduce costs, and foster a seamless experience for customers.
Business support systems will be critical to success of the new Personal Trainer center. In order to track the progress of this new center we will need a large amount of sales data analyzed quickly. In order to have an online storefront this will be even more critical to be able to compete with other online retailers already in place.
A knowledge management system can be used to help consumers learn about their bodies. The system could be used to education gym members on different muscle groups and exercises to target them.
User productivity systems will be needed and should already be in place at other Personal Trainer centers. In order for employees to get work done efficiently they will need access to email, word processors, spreadsheets, etc. These systems will allow employees to be more efficient and focus on helping our customers improve themselves.
Total Cost of Ownership
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